📜 Kittyoo Terms of Service

Last Updated: December 9, 2025

Welcome to Kittyoo! These Terms of Service govern your use of our website and the purchase of products from our online store. By placing an order or using our services, you agree to be bound by these terms.

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🌍 Service Coverage & Markets

Kittyoo provides products and services to customers in the following markets:

⚠️ Note: We currently do not ship to addresses outside these 10 countries.

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💰 Pricing & Payment

Currency

All prices are displayed in GBP (£) unless otherwise stated.

Payment Methods

We accept the following secure payment methods:

• 💳 Credit and debit cards (Visa, Mastercard, American Express)
• 💰 PayPal
• 🛍️ Shop Pay
• ✅ Other payment methods as displayed at checkout

Payment Processing

Payment is processed at the time of order placement. Your order will not be confirmed until payment is successfully authorized.

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📦 Shipping & Delivery

Processing Time

Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays).

Delivery Times

Estimated delivery times vary by destination:

Region / Country	Estimated Delivery
🇬🇧 United Kingdom	5–8 business days
🇪🇺 Central Europe (FR, DE, NL, BE, IE, DK)	7–12 business days
❄️ Nordics (NO, SE)	9–15 business days
🇨🇦 Canada	8–14 business days

📌 Note: Delivery times are estimates and may be affected by customs, weather, or carrier delays.

For full shipping details, please see our Shipping Policy →

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🔄 Returns & Refunds

Return Shipping Costs

• ✅ Quality issues (defective, damaged, incorrect items): Return shipping is FREE
• 📦 Non-quality issues (change of mind, wrong size): Customer pays return shipping
• ✅ No restocking fees apply

Final Sale Items

Products in the Pet Customization Series are final sale and cannot be returned once production begins, unless defective or not as described.

Refund Processing

Refunds are issued to the original payment method within 5–7 business days after we receive and inspect the returned item.

For full return details, please see our Return & Refund Policy →

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📋 Product Information & Availability

Product Descriptions

We strive to provide accurate product descriptions, images, and specifications. However, we do not warrant that product descriptions or other content is error-free.

Stock Availability

All products are subject to availability. If an item becomes unavailable after you place an order, we will notify you and offer a refund or alternative product.

Product Images

Product colors may vary slightly from images due to screen settings and lighting conditions.

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📝 Order Acceptance & Cancellation

Order Confirmation

You will receive an order confirmation email once your order is successfully placed. This does not constitute acceptance of your order.

Right to Refuse

We reserve the right to refuse or cancel any order for any reason, including but not limited to:

• Product unavailability
• Pricing errors
• Suspected fraudulent activity
• Shipping address outside our service markets

Order Cancellation by Customer

Orders may be cancelled within 24 hours if not yet shipped. Contact us at support@kittyoo.com to request cancellation.

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©️ Intellectual Property

All content on this website, including but not limited to text, images, logos, graphics, and product designs, is the property of Kittyoo or its licensors and is protected by copyright and trademark laws.

You may not reproduce, distribute, or use any content without our prior written permission.

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⚠️ Limitation of Liability

To the fullest extent permitted by law:

• Kittyoo is not liable for any indirect, incidental, or consequential damages arising from your use of our products or website
• Our total liability for any claim related to your purchase shall not exceed the amount you paid for the product
• We are not responsible for delays or failures caused by events beyond our reasonable control (force majeure)

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🔒 Privacy & Data Protection

Your personal information is handled in accordance with our Privacy Policy, which complies with:

• 🇪🇺 EU & UK GDPR (General Data Protection Regulation)
• 🇨🇦 PIPEDA (Personal Information Protection and Electronic Documents Act - Canada)

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⚖️ Governing Law & Dispute Resolution

Consumer Rights

Nothing in these terms affects your statutory consumer rights under applicable law, including:

• EU Consumer Rights Directive
• UK Consumer Rights Act 2015
• Canadian Consumer Protection Acts

Dispute Resolution

If you have a complaint or dispute, please contact us first at support@kittyoo.com. We will make every effort to resolve the issue amicably.

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🔄 Changes to These Terms

We may update these Terms of Service from time to time. Changes will be posted on this page with a revised "Last Updated" date. Your continued use of our website after changes constitutes acceptance of the updated terms.

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📞 Contact Information

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