Refund Policy

🔄 Kittyoo Return & Refund Policy

Last Updated: December 9, 2025

✅ 30-Day Return Guarantee

We stand behind our products with a hassle-free return policy
Free returns on quality issues • No restocking fees

At Kittyoo, we aim to provide a transparent, reliable, and hassle-free shopping experience. This Return & Refund Policy explains how returns, exchanges, and refunds are handled for orders delivered to our international markets.

🌍 Service Coverage

This policy applies to orders shipped to the following destinations:

🇪🇺 Europe (9 Countries)

  • United Kingdom
  • France
  • Germany
  • Netherlands
  • Belgium
  • Ireland
  • Denmark
  • Norway
  • Sweden

🇨🇦 North America (1 Country)

  • Canada

📋 Return Eligibility & 30-Day Guarantee

✅ 30-Day Return Window

We accept returns for most standard products within 30 days of delivery.

We offer a "No Questions Asked" return window within this period to demonstrate our confidence in the quality of our products.

To be eligible for a return, items must be:

  • ✅ Unused
  • ✅ Unwashed
  • ✅ Undamaged
  • ✅ In their original packaging with all tags attached

💰 Return Shipping Costs

✅ Quality-Related Issues

Defective, damaged, or incorrect items

Return shipping is FREE

We will provide a prepaid return label or reimburse your return shipping costs.

📦 Non-Quality Issues

Change of mind, wrong size, etc.

Customer pays return shipping

✅ No restocking fees or handling fees apply

🎨 Final Sale Items – Pet Customization Series

Products in the Pet Customization Series are final sale and cannot be cancelled or returned once production has begun.

⚠️ Exceptions:

  • The item arrives defective, or
  • The product does not match the description provided

💡 This policy complies with international regulations for customized items.

⏰ Returns After 30 Days

Return requests submitted after the 30-day window will be reviewed on a case-by-case basis.

Approval depends on product condition and specific circumstances and is not guaranteed.

💡 Tip: To ensure eligibility, please initiate your return within 30 days of receiving your order.

📝 How to Start a Return

⚠️ IMPORTANT: Please contact us BEFORE returning any item!

Items returned without prior confirmation may not be processed.

Return Process:

  1. Contact us: Email support@kittyoo.com
  2. Provide details:
    • Order number
    • Description or photos of the issue (if applicable)
    • Reason for return
  3. Receive instructions: We will provide the correct return address and full instructions
  4. Ship the item: Pack securely and ship to the provided address
  5. Get your refund: Refund processed within 5-7 business days after we receive the item

📧 Contact Information:

Email: support@kittyoo.com

Support Hours: Monday–Friday, 9:00 AM – 8:00 PM (CET)

💡 Simplified European Returns: To simplify your return process and reduce shipping time, we strive to provide a local European return address or collection point whenever possible.

💸 Refunds

Refund Processing Timeline

  • ⏱️ Refunds are issued within 5–7 business days after the returned item is received and inspected
  • 💳 Refunded to the original payment method
  • 💰 Full refund includes all taxes paid - no deductions
  • 🏦 Bank or card issuer processing times may vary (typically 3-5 additional business days)
  • 📧 A confirmation email will be sent once your refund is completed

🔄 Exchange Policy

We currently do not offer direct exchanges.

For faster service, we recommend:

  1. Return the item for a full refund
  2. Place a new order for the desired size or product

💡 This ensures you receive your preferred item as quickly as possible!

📦 Order Cancellations

Orders may be cancelled within 24 hours if the parcel has not yet shipped.

If the order has already been dispatched, it must follow the standard return procedure.

To request a cancellation:

📧 Email: support@kittyoo.com with your order number

🚨 Lost, Delayed or Damaged Shipments

If your order is lost, significantly delayed, or arrives damaged, please report it within 7 days of the expected delivery date.

We will:

  • ✅ Immediately open an investigation with the carrier
  • ✅ Provide a refund or replacement based on the results
  • ✅ Keep you updated throughout the process

📞 Contact Information

For all return and refund inquiries, please contact our customer service team:

📩 Email: support@kittyoo.com

🕒 Support Hours: Monday–Friday, 9:00 AM – 8:00 PM (CET)

⏱️ Response Time: Within 24-48 hours (business days)

💡 Note: Email support is the primary and most efficient channel for prompt assistance.

🔒 Data Protection & Security

All transactions on our website are protected with SSL encryption, and all customer data is handled in strict compliance with:

  • 🇪🇺 EU & UK GDPR (General Data Protection Regulation)
  • 🇨🇦 PIPEDA (Personal Information Protection and Electronic Documents Act - Canada)

© 2025 Kittyoo. All Rights Reserved.

Your satisfaction is our priority. We're here to make returns and refunds as easy as possible!