Shipping Policy

📦 Kittyoo Shipping Policy

Last Updated: December 9, 2025

✨ FREE WORLDWIDE SHIPPING ✨

On all orders to all 10 countries we serve
No minimum purchase • No hidden fees • Fast processing

🌍 Shipping Destinations

We proudly offer FREE SHIPPING to the following international destinations:

🇪🇺 Europe (9 Countries)

  • United Kingdom
  • France
  • Germany
  • Netherlands
  • Belgium
  • Ireland
  • Denmark
  • Norway
  • Sweden

🇨🇦 North America (1 Country)

  • Canada

⚠️ Note: We currently do not ship to addresses outside these 10 countries.

⏱️ Processing Time

All orders are processed within 1–3 business days (Monday to Friday, excluding public holidays) after the order is placed.

📧 You will receive a Shipment Confirmation email containing your tracking number(s) once your order has shipped.

💡 Tip: The tracking number will be active within 24–48 hours after the shipment confirmation email is sent.

🚚 Estimated Delivery Times

We use standard international shipping. Delivery times vary depending on the destination country and local customs procedures.

Region / Country Standard Delivery (Business Days)
🇬🇧 United Kingdom 5–8 days
🇪🇺 Central Europe
(FR, DE, NL, BE, IE, DK) 		7–12 days
❄️ Nordics
(NO, SE) 		9–15 days
🇨🇦 Canada 8–14 days

⚠️ Please note: These estimates are based on average delivery times and are not guaranteed. Delays may occur due to external factors such as:

  • Weather conditions
  • Customs inspections
  • Carrier backlogs
  • Public holidays
  • Peak shopping seasons

💰 Shipping Rates

🎉 FREE SHIPPING

Kittyoo is pleased to offer free standard shipping on all orders, regardless of size or weight, to all 10 countries listed above.

✅ No minimum order value
✅ No weight restrictions
✅ Applies to all products

💳 Customs Duties, Taxes & Import Fees

✅ Tax-Inclusive Pricing

All prices on the Kittyoo website are displayed including local duties and taxes (VAT/GST) for your destination country.

💡 What this means: You will NOT be charged any additional customs duties, import taxes, VAT, or brokerage fees upon delivery. The price you see at checkout is the final price you pay!

📍 Order Tracking

How to Track Your Order

  1. Once your order ships, you will receive a Shipment Confirmation email
  2. The email will contain your tracking number(s)
  3. Click the tracking link or copy the number to the carrier's tracking portal
  4. The tracking number will be active within 24–48 hours

⚠️ Haven't received tracking info? If you have not received tracking information within 5 business days of placing your order, please contact us at support@kittyoo.com

📦 Missing or Damaged Items

Inspection Upon Delivery

Please inspect your package immediately upon receipt. If items are missing or damaged:

  1. Contact us at support@kittyoo.com within 7 days of delivery
  2. Include photos of the damaged items and packaging
  3. Provide your order number

✅ Resolution: We will work with you to arrange a replacement or refund as appropriate.

🚨 Lost, Delayed or Undelivered Orders

If your order is lost, significantly delayed, or arrives damaged, please report it within 7 days of the expected delivery date.

We will:

  • ✅ Immediately open an investigation with the carrier
  • ✅ Keep you updated throughout the process
  • ✅ Provide a refund or replacement based on the investigation results

💚 We've got you covered! Your satisfaction is our priority, and we'll work hard to resolve any shipping issues quickly.

📞 Contact Us

For any shipping-related questions or concerns, please reach out to our customer service team:

📩 Email: support@kittyoo.com

🕒 Support Hours: Monday–Friday, 9:00 AM – 8:00 PM (CET)

⏱️ Response Time: We aim to respond within 24–48 hours (business days)

© 2025 Kittyoo. All Rights Reserved.

Thank you for choosing Kittyoo. We're committed to delivering your order safely and on time!