💳 Kittyoo Payment Policy

Last Updated: December 9, 2025

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🌍 Service Coverage

This Payment Policy applies to all customers in our service markets:

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💰 Pricing & Currency

Currency

All prices are displayed in GBP (£) unless otherwise stated on specific product pages or regional settings.

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💳 Accepted Payment Methods

We accept the following secure payment methods to make your shopping experience convenient and safe:

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⚙️ Payment Processing

When Payment is Charged

Payment is processed and charged to your account at the time you place your order. Your order will not be confirmed until payment authorization is successful.

Order Confirmation

Once your payment is successfully processed, you will receive:

• 📧 An Order Confirmation email with your order details
• 🧾 A receipt for your records
• 📦 A Shipment Confirmation email with tracking information once your order ships (within 1-3 business days)

Payment Authorization Failures

If your payment cannot be authorized, your order will not be processed. Common reasons include:

• Insufficient funds
• Incorrect card details
• Card issuer declined the transaction
• Security verification failed

⚠️ If your payment fails: Please verify your payment details and try again, or contact your bank/card issuer. You can also try an alternative payment method.

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🔒 Payment Security

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💸 Refunds & Chargebacks

Refund Processing

When you return an item and your return is approved:

• ⏱️ Refunds are processed within 5-7 business days after we receive and inspect your return
• 💳 Refunds are issued to your original payment method
• 💰 Full refund includes all taxes paid - no deductions
• 🏦 Bank or card issuer processing may take an additional 3-5 business days
• 📧 You'll receive a confirmation email once your refund is processed

Chargebacks

If you have an issue with your order, please contact us first at support@kittyoo.com before initiating a chargeback with your bank.

We are committed to resolving any issues quickly and fairly. Chargebacks can delay resolution and may result in:

• Longer processing times
• Additional fees charged by your bank
• Potential account restrictions

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⚠️ Pricing Errors

While we strive for accuracy, pricing errors may occasionally occur on our website.

If a product is listed at an incorrect price due to a technical error, we reserve the right to:

• Cancel the order and issue a full refund
• Contact you to confirm whether you wish to proceed at the correct price

💡 We will always notify you before taking any action and give you the option to proceed or cancel your order.

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⚖️ Payment Disputes

If you notice an unauthorized charge or have a question about a charge on your statement:

1. Check your email for an order confirmation from Kittyoo
2. Verify the charge amount matches your order total
3. Contact us at support@kittyoo.com with your order number or transaction details
4. We'll investigate and respond within 24-48 hours

⚠️ Important: Charges may appear on your statement as "Kittyoo" or "Shopify" depending on your payment method.

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🛡️ Data Protection & Privacy

Your payment and personal information is handled in accordance with our Privacy Policy, which complies with:

• 🇪🇺 EU & UK GDPR (General Data Protection Regulation)
• 🇨🇦 PIPEDA (Personal Information Protection and Electronic Documents Act - Canada)

We collect only the information necessary to process your payment and fulfill your order. Your data is never sold or shared with third parties for marketing purposes.

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📞 Contact Us

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