Privacy Policy

🔒 Kittyoo Privacy Policy

Last Updated: December 9, 2025

🛡️ Your Privacy Matters

We are committed to protecting your personal information
GDPR & PIPEDA Compliant • SSL Encrypted • Transparent Data Practices

Kittyoo operates this website and store, providing products and services to customers internationally. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase on our website.

🌍 Service Coverage & Applicable Laws

This policy applies to customers in the following regions:

🇪🇺 Europe (9 Countries)

  • United Kingdom
  • France
  • Germany
  • Netherlands
  • Belgium
  • Ireland
  • Denmark
  • Norway
  • Sweden

Governed by: EU GDPR & UK GDPR

🇨🇦 North America (1 Country)

  • Canada

Governed by: PIPEDA

📊 Personal Information We Collect

We may collect the following information when you use our website or make a purchase:

📇 Contact Details

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address

💳 Payment Information

  • Credit/debit card details
  • PayPal information

⚠️ Not stored by Kittyoo - processed securely by third-party providers

🛍️ Transaction Info

  • Order history
  • Returns & refunds
  • Product preferences
  • Interactions

💬 Communications

  • Customer support inquiries
  • Correspondence

💻 Device & Usage

  • IP address
  • Browser type
  • Device type
  • Website interactions
  • Cookies & tracking

⚖️ Lawful Basis & How We Use Your Information

We process your personal information based on the following legal grounds:

📋 Contractual Necessity

To process and fulfill orders, manage returns and refunds, and provide customer support.

🎯 Legitimate Interest

To improve our services, website, and product offerings, and to prevent fraud and ensure security.

⚖️ Legal Obligation

To comply with tax, accounting, and legal requirements.

✅ Consent

To send marketing communications (opt-in required) and to use non-essential cookies.

🤝 Third-Party Disclosure

We share your data only as necessary with trusted partners:

Service Providers:

  • 💳 Payment processors (Shopify Payments, PayPal)
  • 📦 Shipping carriers and logistics partners
  • 📧 Email service providers

Analytics & Marketing:

  • 📊 Website analytics tools (Google Analytics)
  • 📱 Marketing platforms (within GDPR/PIPEDA compliance)

Legal Compliance:

  • ⚖️ When required by law or to protect our rights

✅ We do NOT sell, rent, or trade your personal information to third parties.

🌐 International Data Transfers

Our operations involve cross-border data processing. All personal data is handled with appropriate safeguards:

🇪🇺 For European Customers

Full compliance with EU and UK GDPR standards.

Transfers outside the EEA/UK are protected using Standard Contractual Clauses (SCCs) or other recognized mechanisms.

🇨🇦 For Canadian Customers

Full compliance with PIPEDA.

Cross-border transfers are protected with appropriate contractual safeguards.

✊ Your Privacy Rights

🇪🇺 For EU/UK Customers (GDPR Rights)

You have the following rights regarding your personal data:

  • Access: Request a copy of your data
  • Rectification: Request correction of inaccurate data
  • Erasure: "Right to be Forgotten" – request deletion of your data
  • Restrict Processing: Limit how your data is used
  • Data Portability: Receive your data in a portable format
  • Object: Object to processing based on legitimate interests
  • Withdraw Consent: Opt out of marketing communications at any time
  • Lodge a Complaint: File a complaint with your local supervisory authority

🇨🇦 For Canadian Customers (PIPEDA Rights)

You have the following rights:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate information
  • Withdraw Consent: Opt out of marketing communications
  • Lodge a Complaint: File a complaint with the Office of the Privacy Commissioner of Canada

📧 To exercise your rights: Email us at support@kittyoo.com with "Privacy Request" in the subject line. We will respond within 30 days as required by law.

⏰ Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal, accounting, or reporting requirements
  • Resolve disputes and enforce our agreements

Typical retention periods:

  • 📦 Order and transaction data: 7 years (for tax and accounting purposes)
  • 📧 Marketing data: Until you withdraw consent
  • 👤 Account data: Until you request deletion

🔐 Data Security

We take your data security seriously:

  • 🔒 All transactions are protected using SSL encryption
  • 🛡️ We implement appropriate technical and organizational measures
  • 🔍 Regular security audits and updates
  • 👥 Restricted access to personal data on a need-to-know basis

⚠️ Important: No method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

👶 Children's Privacy

Our website is not intended for children under 13 years of age.

We do not knowingly collect personal information from children under 13.

💡 If we become aware that we have collected data from a child under 13, we will delete it promptly.

🍪 Cookies & Tracking Technologies

We use cookies and similar technologies for:

✅ Essential Cookies

Order processing, shopping cart, security, fraud prevention

Cannot be disabled

📊 Analytics Cookies

Website performance, user behavior insights

📱 Marketing Cookies

Personalized advertising, retargeting

Used only with your consent

🔧 Managing Cookies: You can manage your cookie preferences via our consent banner or adjust settings in your browser.

📧 Marketing Communications

We will only send you marketing emails if you have opted in.

You can unsubscribe at any time by:

  • Clicking the "unsubscribe" link in any marketing email
  • Contacting us at support@kittyoo.com
  • Adjusting your account preferences

🔄 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

Updates will be posted on this page with a revised "Last Updated" date.

💡 We encourage you to review this policy periodically.

📞 Contact Us & Data Protection

For all privacy-related inquiries, including exercising your rights under GDPR or PIPEDA, please contact us:

📩 Email: support@kittyoo.com

📝 Subject Line: "Privacy Request"

⏱️ Response Time: Within 30 days as required by law

For EU/UK Customers:

You may also contact your local data protection authority

For Canadian Customers:

Office of the Privacy Commissioner of Canada: www.priv.gc.ca

© 2025 Kittyoo. All Rights Reserved.

Your privacy matters to us. We are committed to protecting your personal information and being transparent about how we use it.